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We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. Lenny my butler wonderful. Enjoy free WiFi, free valet parking, and 3 outdoor pools. Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. I strongly suggest to be in the Diamonds Club section, you have the sea near you and so much other advantages. Food gets mixed reviews, ranging from guests who claim the food made them ill to those who raved about the variety and quality. For us English speaking travelers, it’s difficult to communicate with the employees as most are Spanish speaking, and they seem to favor the locals and we had several times arrived at a restaurant for our reservation and locals were seated ahead of us after arriving after us. This is the version of our website addressed to speakers of English in the United States. Are any cleaning services offered at Royalton Punta Cana Resort & Casino? It...According to the Royalton PC website, several Diamond Club upgrades are provided. Review of Royalton Punta Cana Resort & Casino Reviewed 5 April 2016 via mobile Anthony provided us with excellent service yesterday as we waited for our ride to the airport in the diamond club lounge. We booked private transport through Nexus which was quick and efficient. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Thank you all for an amazing tme! If that is an upgraded menu, I'd hate to see what is offered to non-Diamond Club guests. Overall food at the buffet was not bad. Rooms did not have coffee or tea stations (that was quite an inconvenience as well). Royalton Resort at Punta Cana, Dominican Repubic, was the best expierence we have ever had. Forgive me, for the delay in my review. Staff is very friendly and most of them can communicate in English. He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Cordially, Royalton Punta Cana Team. Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! The whole place was awesome!! Dear rodolfocO2757OA,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.Thank you very much for taking the time to review our property. Royalton Punta Cana Resort & Casino. Cordially, Royalton Punta Cana Team. If i was to choose i will definetly have choosen the royalton at bavaro that hotel is the best. . Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! Termites etc are unavoidable, but great customer service like this is not something I've experienced in all hotels. See more questions & answers about this hotel from the Tripadvisor community. We checked in and were upgraded to Diamond Club which was an amazing perk. Stay at this 4.5-star luxury property in Punta Cana. I am so grateful for how the team responded and helped move us with no questions. If you are type of person that prefer your room to be cleaned once or twice during your stay be prepared to wait on water refill service for more than hour. Last note about entertainment > which is non-existent to be honest. When I stayed at Riviera Maya Royalton it was a much nicer and cleaner property. The restaurants where horrible and from thursday to sunday the hotel is like a play ground and the service becomes even worst! Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Our initial room was lovely, but we soon realised there was a termite infestation in my bedside table. There were 6 flights arriving around the same time, and super long lines at customs. Other than that, there was no liquor in the room, and we never got champagne. Our two Butlers (Nazario and Jocelyn) were awesome! Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino. My two favorite works were Zumba and Aqua Zumba. The restaurants were limited and for breakfast and lunch, the only option was the buffet or junk food (burgers, fries, chicken wings, nachos) from the Diamond Club Beach Bar. Dear BittyTvls,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. We never received any liquor or champagne in our presidential suite. Diamond Club™ Royalton CHIC Punta Cana is pleased to offer guests a well-appointed experience with an upgrade to Diamond Club™. Nevertheless, My daughter and I took this trip for a little RNR during her Christmas break and also to celebrate her "Sweet Sixteen" birthday. Diamond Club guests can have their butler make reservations, and get top-shelf liquor at the bars. We had dinner at Scores Sports Bar one night – quesadillas which were good, but they didn’t have sour cream or salsa to go with them. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. You'd be better off buying your own refreshments in the shop and filling your own mini bar. His name was Lenny and I’d recommend him, but tip up front for better response and service. We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). Towards the end of our dinner restaurant ran out of tea, coffee and champagne which was strange. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. Royalton Punta Cana Resort & Casino Features, Playa Arena Gorda, Carretera Macao, Punta Cana 23000 Dominican Republic. Veey exelente Resort I have been at Royalton Punta cana resort 8 times I likd very much In the people working at Royalton very good Always ready to serve all the guests Maria from Diamond bar at the beach Martirez from Buffet Restaurant Jose Miguel from Royalton Punta Cana service guests Jennifer from Royalton Punta Cana service guests Luz from Royalton Punta Cana Diamond club Also Rosa from … It warmed my heart to see her having an amazing time. We found out a few days into our trip that we had to request daily for the butler to restock our mini bar, otherwise it was not stocked. Our butler made our dinner reservations each night. Royalton Punta Cana definitely really care!Our butler Junior was AMAZING - we didn't want to bother him much but he did everything he could to give us an unforgettable stay including leaving treats for us in our room which made us feel really special. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Yes, dry cleaning and laundry service are offered to guests. Sincerely, Royalton Punta Cana Team. It's an actual 5 stars! Thanks a lot for this! I booked a Diamond Club one-bedroom presidential suite. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. The gym was also ALWAYS clean even if it was busy! In addition, there is no liquor in the presidential suite at all. It took about 30 minutes once we returned at 4. I would definitely use it again. It was anything but a "high-class service". Yes, guests often enjoy the ocean view available here. Review tags are currently only available for English language reviews. such as early check-in and late check-out which was not available. If you want to rent Cabanas you have to also pay extra. We never received any liquor or champagne in our presidential suite. The food, room, service and everything was great. Before booking, I researched and saw that Royalton advertises to be a “luxury” resort with “Diamond Club” being a “high-class service with exclusive benefits”. He made sure we were comfortable, always refilling our drinks and asking if we needed anything. stay was our experiences with Victor, David and William. I had read great things about Hunter Steak House and it was really gross. We just returned from a week's stay at the Royalton Punta Cana and can't say enough good things about it. The buffet was the quality of a Golden Corral and the food in the ala carte restaurants was not much better. DIAMOND CLUB™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Everyone was so helpful. We stayed in a "Ocean-view Diamond club room". We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. 2 replies. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. We loved all the snacks, coffees and cakes available at Scoops. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. She was constantly checking on us to see if we wanted anything to eat and if we needed our drinks refilled. Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. Thank you Victor and David , I love your energy and professionalism!!! Number of persons. Main seafood dish, gnocchi, chicken parmesan and pork chops are all good choices. more. Let me begin with a fact that the only reason I booked the place as it stated that Premium Alcohol would be included with a package that was untrue and a clear misrepresentation of the deal. It was disgusting and they should have been embarrassed to serve it and call it creme brulee. Please see our partners for more details. The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Diamond Club was listed as the ultimate luxury experience. The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. Thanks a lot for this! Yes, guests have access to a pool, a fitness center, and a sauna during their stay. We’ll make sure that our staff gets the recognition they deserve.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. It was far from luxurious! Some toilets especially the once located close to the main pool would be clogged some of the time. She even gave my daughter a Christmas Stocking which was "Super Cute". ).The food at the hotel is exceptional, we particularly LOVED Grazie - but the buffet was divine! Every restaurant had a limited menu due to COVID which is understandable, but what I didn’t understand was for example, Hunter Steakhouse – why the only steak on the menu was NY Strip. Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. According to the Royalton PC website, several Diamond Club upgrades are provided. I can't find the fee for this service as well as what the "extras" are. The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. The most amazing part of our. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. It was disgusting and embarrassing to call it crème brulee and serve it at a steak house. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. Us: 1-888-774-0040 or Book Online see if we needed anything because of them can communicate in English to! Hour per day was never mentioned to us, the hydrotherapy for 1 per. The day did not have coffee or tea stations ( that was accessible... Dear U4071CNjulias, first of all Receive a warm regard from Royalton Team, General! 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