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This ID is also used by workers as they check in and out for visits using the mobile app. There are times where I have clocked in and at the end of my shift I try to clock out, I find that the system already clocked me out one min after I clocked in. Enter the Webinar Number [xxxxxxxx] If prompted for an Attendee ID, press # Each participant is placed on mute upon entry, so that everyone can hear the instructor. Phone: As soon as connected / Email: within two business days. o If client is unknown, only the last four digits of the phone number display. 5. info@sandata.com Sandata Technologies, LLC designs and develops enterprise software. Caregivers call-in and call-out for each individual visit. Question: Is the data that is collected through the EVV system going to be available for providers to export? For information about Vesta EVV (Electronic Visit Verification) or to schedule an Online Demonstration, you may contact us via email, phone or complete the submission form below. Confidential | www.sandata.com 3 EVV System . Providers using Alternate EVV who have not already reached out to begin this process must contact Sandata Alternate EVV support team by phone at 1-855-705-2407 or by email at PAAltEVV@sandata.com. heck with your program to know which is used and preferred. Hang up. Sandata EVV: MVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Explain the purpose and basic functionality of Sandata Mobile Connect (SMC) Access and log on to SMC Identify the SMC window elements and explain how to navigate within the SMC App Describe the back-up call process utilizing the client’s telephone or any phone associated with the client. The system (on the device and on phone app) still has issues when logging and clocking into the Sandata system. • This is not necessary for Wisconsin Department of Health requirements. Sandata EVV: Visit Maintenance ©2019 Slide 13 VISIT MAINTENANCE: EXCEPTIONS Exception Description UNKNOWN CLIENTS Identifies when a visit occurs where the client is not known. The first six digits display as asterisks. Upon arriving call the toll-free phone number “Welcome, please enter your ID” 2. Nothing needed. – A fee-for-service client has less than 50 hours of personal care. TVV but they may use their own phone to access the SMC app only. Sandata has been providing Electronic Visit Verification™ (EVV™) services for Self-Directed Care programs for over 15 years. MSU-AA sends phone number update to EVV Provider which will overwrite the phone number in the EVV . • A Sandata EVV Portal user can also create a group visit manually using the Visit Maintenance module. SMC: Starting a Group Visit . Caregivers may also start and end each visit using an app downloaded onto their smartphone or tablet. Our solutions service both State Medicaid Agencies as well as MCOs. Section 12006(a) of the 21st Century Cures Act mandates that states implement EVV for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider. As part of the Sandata EVV system ... location for the mobile app or the telephone number, the client verification information, as well as call-in and call-out times (date and time) from a client’s location. or a Fixed Visit Verification device. Created for: Ohio Department of Medicaid (ODM) MARCH 17, 2020 . This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications. the Sandata EVV system yet. If a phone type is selected, a phone number must be added. Using State EVV Solution, interfacing Provider Choice Systems, Sandata trainings, EVV accounts. Agency providers can choose to use the Sandata system or a certified alternative EVV system. Most EVV systems have both a mobile device application that the user can download or utilizing telephone lines, requiring the caregiver to call the agency office via a landline. Provider Agency/Company ID and Toll-Free Phone Numbers. o Will use the EVV website to edit and approve visits. Select PHONE TYPE. Please reach out to your Account Manager for assistance. … The State EVV Solution vendor; Sandata, offers a call center for Colorado EVV users. If the technical support question goes to the Department or DXC call center, it will be referred to the Sandata call center for resolution. – The authorization has not been sent to Sandata yet. – The employee does not know the Client ID. 5. EVV Help Desk. If you would like information on upcoming Training sessions, click on the TRAINING tab to visit our Training page. Sandata EVV: Client Data Entry ©2019 Slide 12 CREATE NEW CLIENT(S) 4. Prerequisite: Sandata EVV Version 8 A cell phone or landline phone is required to access the Sandata Telephonic Visit Verification (TVV) phone line. • Sandata will make the phone number fields in Santrax editable for the Provider for 45 days beginning Monday, September 22nd. Verification (EVV) Data Collection Systems . Visit Verification Options . EVV Caregiver Guide-Telephony – June 2020 Page 2 of 6 3. • If the caregiver’s phone number is associated to more than one client, you will Learn more at www.sandata.com Sandata will provide each Agency with the following: Computer‐based Santrax EVV account Specific toll‐free numbers to capture agency worker calls Enter your EVV ID “Press 1 to clock in or press 2 to clock out” 3. Click ADD. • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. 6. EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. Answer: Yes, there are a standard set of reports that is available in the Reports module. Sandata EVV: TVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Understand the call process utilizing the client’s telephone or any phone associated with the client. Sandata has been providing payer EVV solutions for over 12 years and provider EVV solutions for over 25 years. The Welcome Kit email contained a link to a document named “Welcome Letter_WI,” which included the provider agency ID number that identifies the provider agency on the Sandata EVV Portal. Attend the Sandata training prior to submitting Electronic Visit Verification (EVV) data. Phone: 855-871-8780 Email: cocustomercare@sandata.com • Verify identity by entering a unique Santrax ID and speaking their voiceprint. • From the client’s home landline telephone. Section 12006 of the 21st Century Cures Act requires all states to implement the use of EVV for Medicaid-funded personal care and home health care services. This can occur when the Medicaid ID entered does not match to an existing client or the phone number entered does not match to a known client. If you’re having connectivity issues, for assistance, call EVV Support at 800-248-2152. Gainwell Technologies (Billing) Help Desk : 1-844-235-2387: Provider billing or claims processing questions. The color scheme and contrast ratio is designed to be accessible for users with color blindness or low vision. Repeat same process for end time of service, with the additional step of entering the service ID associated with the visit. ID Code … Sandata EVV: TVV ©2019 Slide 3 INTRODUCTION TVV is available as an alternate to the SMC call-in/call-out process. • lient = The person receiving care. At the end of the 45 day period phone numbers will no longer be editable. • If a provider agency finds it serves a business purpose, step-by-step instructions are in the Sandata Provider Agency Training Guide, pages 8-23 through 8-26. Sandata Technologies 26 Harbor Park Drive . The Company offers solutions for home care, electronic verification, payroll, and agency management. Users must also add CentralReach’s free Sandata EVV integration to their account, so we can turn on the integration for you. • Unknown visit may be needed if: – The client’s Medicaid eligibility is not on file yet. A. Please submit the form below and someone will get back to you as soon as possible. Sandata Fixed Visit Verification (FVV): A small, in-home device when no other visit collection methods are possible or available. As soon as connected. Explain the different Call Reference Guides (CRG) available for use. For questions about the EVV Program, please contact DHCF Phone (202) 905-4388 Fax (202) 727-5645 Email EVVInfo@dc.gov For technical assistance, Providers please contact Sandata Phone (855) 962 – 1322 Email WDCCustomerCare@sandata.com Providers who are interested in using a 3rd party EVV vendor, should contact Sandata Sandata Technologies is the software vendor DHS has chosen as the provider of the EVV system. Why does Help at Home need to implement EVV? 1-855-871-8780 / COCustomerCare@sandata.com. Dial any one of these numbers. Interface Specifications . ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services. Non-agency providers must use the Sandata system. Sandata EVV is Job Access with Speech (JAWS) Reader compliant, meaning sections of the screen are read aloud for users who cannot see the screen. 11/20/2020 Sandata EVV Training - Supplemental Materials Page | 3 Visit Service Selection The table below lists the codes an employee enters during a telephone (TVV) call to identify the service and the selection list displayed for selection in the SMC app for a mobile visit check-in. Enter client’s PHONE NUMBER (Optional). Press 2. Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. Sandata Technologies Sandata Technologies, DIDD’s vendor for Electronic Visit Verification (EVV), will be offering a series of trainings. This document contains the generic specification which documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. HCPF EVV … Press 1 “Received at

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